Order is considered final once payment is made and no cancellation / change can be accepted after this point. We request you to take appropriate steps to make sure that you order the required items correctly.
We strive to fulfil orders with 100% accuracy. However in the odd case where you have received a defective / damaged / wrong item, we will exchange such an item. Given that we are dealing with medical supplies and devices, we will not accept returns/ exchange requests in any other circumstances. Kindly read below the detailed guidelines:
The defect / damage / wrong item should be reported to us within 24 hours of receiving the item.
Please provide us a photo of the item along with your order number / invoice number.
We shall investigate with our service providers within 48 hours of receiving your report and dispatch a replacement to you.
In case you wish to not replace and instead return the defective / damaged / wrong item, please inform us and we shall refund the amount to you. Please allow for 60 days to receive back the amount keeping in mind the time required for our banking partners to complete the refund process, according to our courier service provider.
We are committed to providing you an excellent shopping experience. So in the above cases, we will stay in touch with you and keep you posted on the progress. Thank you for your patience.
Alternatively, you may contact our customer service at 016 223 4101 , Monday to Friday (excluding Public Holiday) from 9am to 5pm for assistance.